The front desk is always on the phone. Patients forget appointments. Emergencies queue alongside routine cases. KVKK compliance is a concern.
The receptionist is answering the phone instead of taking appointments.
Patients without reminders no-show — your medical team sits idle.
All calls go into the same queue — it's hard to spot the real emergencies.
Patient data is scattered between phone, WhatsApp and Excel.
Morfoz's clinic assistant manages patient appointments on KVKK-compliant infrastructure, performs initial triage and processes sensitive data on encrypted channels.
All patient data is processed within Turkey/EU and travels over encrypted channels.
Duration adjusted to appointment type (check-up 15 min, filling 60 min, etc.).
"What's the complaint?" questions to assess urgency; emergencies are prioritized.
Prescription renewals or report requests for existing patients are forwarded to the doctor automatically.
Reminders 24 hours and 2 hours ahead — including specific prep instructions for certain appointments (fasting, etc.).
Communication in 100+ languages for foreign patients — ideal for medical tourism.
"I'd like a tooth-pain appointment" — via WhatsApp.
"When did it start? Severity 1–10? Any swelling?" — slotted today if needed, otherwise this week.
A suitable time is offered, patient info (ID, phone) is collected, KVKK consent is captured.
"Arrive 30 min before your appointment, no food or drink for 4 hours" reminders.
The prescription is delivered via WhatsApp; a follow-up appointment is offered automatically.
6 months later, a "time for your regular check-up" reminder.
Our front desk now focuses on greeting patients. Appointment management, reminders and initial triage are fully automated. KVKK compliance has passed external audits as well.
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