Distance Sales Agreement

1. Parties

SELLER

BUYER — the individual or legal entity purchasing the service with the name, address, email and phone declared in their Morfoz billing profile.

2. Subject

This agreement sets out the rights and obligations of the parties in relation to the sale and delivery of the digital service ordered electronically by the BUYER through morfoz.ai.

3. The service and its price

• Nature: a subscription plan (Plus, Pro, Gold) or a module/add-on on the Morfoz AI assistant platform.
• No physical goods. Nothing is shipped; no delivery, shipping or activation fee is charged.
• Term: subscriptions are sold in monthly or annual periods and renew automatically unless cancelled.
• Price: the amount shown at checkout, taxes included. If the payment provider does not support the displayed currency, the currency actually charged is stated at checkout.

4. Delivery

• The service is activated in the BUYER's account immediately upon payment approval.
• If a technical obstacle prevents instant activation, the service is delivered within 30 days at the latest.
• If delivery becomes impossible, all sums collected are refunded within 14 days of notification.
• Details: Delivery & Refund Policy.

5. Payment

• Payments are collected by credit or debit card through the licensed payment institution PayTR.
• Card details never reach and are never stored on the SELLER's servers; they are entered on the payment provider's secure page, with 3D Secure where applicable.
• Subscriptions renew with the same payment instrument unless cancelled. The BUYER may submit a cancellation request at any time from the Membership screen in the panel; requests are concluded within 24 hours and, once approved, cancellation takes effect from the next period. The membership continues unchanged and no renewal charge is taken until the request is decided.

6. Right of withdrawal

As a rule the BUYER may withdraw within 14 days from the date the contract is concluded without giving any reason and without paying any penalty. The exception to this rule is set out in section 7 — the right of withdrawal does not apply to digital services performed instantly; the two sections must be read together. Where withdrawal applies, notice may be given by email, phone or the in-panel support chat, and the amount collected is refunded within 14 days of the notice, to the same payment instrument and at no cost to the BUYER.

7. Exception to the right of withdrawal

Under Article 15/1-(ğ) of the Regulation on Distance Contracts, the right of withdrawal does not apply to services performed instantly in an electronic environment and intangible goods delivered instantly to the consumer. Morfoz subscriptions and modules become usable immediately after payment approval and therefore fall within this exception; by confirming this agreement the BUYER expressly consents to immediate performance and acknowledges the loss of the withdrawal right.

The SELLER nevertheless operates a voluntary refund policy beyond this legal requirement — see Delivery & Refund Policy.

8. Prices, currency and validity

• All prices are shown including VAT. The price valid at the moment of purchase applies; later price changes do not affect a completed order.
• The BUYER may see the price in a local currency while the amount is charged in the settlement currency stated at checkout. Any exchange-rate difference, instalment cost or additional bank charge arising from the card is governed by the relationship between the BUYER and the issuing bank.

9. Default

If the BUYER defaults on a card payment, the BUYER shall pay interest under the credit-card agreement with the issuing bank and remains liable to that bank. If the payment fails or is reversed by the bank, the SELLER may suspend or terminate the service after notifying the BUYER.

10. Force majeure

Events beyond the parties' reasonable control — natural disaster, war, strike, sustained failure of the internet infrastructure, outage at a hosting or payment provider, or an official decision — suspend performance for their duration. If such an event lasts more than 30 days, either party may terminate the agreement and amounts collected for the unperformed part are refunded.

11. Capacity and general provisions

The BUYER declares to be at least 18 years old and to have the legal capacity to enter into this agreement. If any provision is found invalid, the remaining provisions stay in force. The BUYER declares that the information given at checkout is accurate and up to date.

12. Personal data

Personal data is processed in accordance with Turkish Law No. 6698 (KVKK) and applicable data protection law — see our Privacy Policy. Card data is processed solely by the licensed payment institution under PCI-DSS.

13. Governing law and disputes

Turkish law applies. Within the monetary limits announced annually by the Ministry of Trade, Consumer Arbitration Committees at the BUYER's place of residence are competent; above those limits, Consumer Courts have jurisdiction.

14. Entry into force

The agreement is concluded when the BUYER confirms it at checkout. The confirmation record and order details are retained by the SELLER and a copy can be requested at any time.