Delivery & Refund Policy

1. Delivery

• When: the purchased plan or module is activated in your account the moment the payment is approved.
• Where: your Morfoz account (morfoz.ai/app) and your registered email address.
• Delivery fee: none.
• Maximum time: 30 days if a technical obstacle delays activation; if delivery proves impossible you are refunded within 14 days.
• Invoice: issued to your billing profile and emailed after payment.

2. Withdrawal right and its exception

The general 14-day right of withdrawal does not apply to services performed instantly in an electronic environment (Regulation on Distance Contracts, Art. 15/1-ğ). Morfoz plans and modules are usable immediately after payment and fall under that exception — but we still refund under the policy below.

3. Our refund policy

• Monthly plans: full refund if requested within 7 days of purchase and the paid features have not been used substantially.
• Annual plans: same conditions, within 14 days of purchase.
• Modules and add-ons: full refund if not yet attached to an assistant or never run.
• Renewals: refundable within 7 days of the renewal if the service was not used in that period.
• Not refundable: consumed usage-based charges (messages sent, images/audio generated, call minutes), third-party service costs, and accounts closed for breach of the Terms of Use.

4. How to request a refund

Contact us with your order number, account email and the reason:

• Email: support@morfoz.ai
• Phone: +90 543 352 8293
• In-panel support chat

We review requests within 3 business days and reply by email.

5. How refunds are paid

• Refunds go back to the same payment instrument used for the purchase.
• They are submitted to the payment institution within 14 days of approval.
• Your bank may take a further 2–10 business days to show the credit.
• No fee is charged to you for a refund.

6. Cancelling a subscription

You can submit a cancellation request at any time from the Membership screen. Requests are concluded within 24 hours; your membership continues unchanged until then and no renewal charge is taken while a request is open. You can withdraw the request from the panel before it is decided.

Once approved, cancellation stops the next renewal; your access stays open until the end of the period you already paid for. Mid-period cancellation is not pro-rated (the 7/14-day refund window above still applies).

Asking for a refund of a past payment is a separate request, made from the same screen; refund terms are set out in the sections above.

7. Non-conforming service

If the service does not match what was agreed, under Article 15 of Law No. 6502 you may request re-performance, a price reduction, a free repair or rescission of the contract. Send your request through the channels above.